TERMS AND CONDITIONS

LAST UPDATED 19TH of August 2019

Your use of Our Website (www.studiora.net) is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).

Thank you for choosing StudioRA, the best place to book a professional treatment in Kenmare.

These terms and conditions of service together with any terms and policies referred to in them (“Our Terms”) constitute a legally binding agreement between you and StudioRA (“StudioRA”, “we”, “us” or “our”).

USE OF OUR SITE

Our Terms govern your use of our website (“Our Website”) and the Services (“Services”). By using Our Site or the Services, you agree to comply with Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through StudioRA for any Treatment.

 

PERSONAL DATA

In order to provide Our Booking Treatment, we may collect personal data from you. Before making a booking with us please read our privacy policy.

 

CONSUMER TERMS

The Consumer Contracts (Information, Booking and Cancellation) as per the Consumer Protection Act requires StudioRA to give you certain key information for there to be a legally binding contract between you and us. This information is set out below. Details on how to make a booking are set out below. If we wish to change any key information once a legally binding contract is made, we can only do this if you agree to it.

 

ELIGIBLE USE

You confirm that you are of legal age to access and use Our Website and/or Our Booking Treatment and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Treatment if you are under the age of 18. We ask that all minors under the age of 16 do not submit any personal information to us. Minors of 16 years old and younger may partake in a treatment by StudioRA only when consent has been given by a parent or guardian.

 

OUR SERVICES

StudioRA provides on the website www.studiora.net a booking service (the “Services”) for a range of the following treatments:

  • Methameric Massage
  • Deep Tissue Massage
  • Aromatherapy Massage
  • AromaTouch® Technique
  • Pancafit®
  • Reflexology
  • Crystal Therapy
  • Reflexology with Crystal Therapy
  • Reflexology with Aromatherapy
  • Reflexology with Aromatherapy and Crystal Therapy

(hereinafter called “Treatments”) that are performed in each and every case by Andrea Tadello and Roberta Enrico.

The Services we offer allow you to search through Our Website and purchase Treatments.

However, as stated above, the contract for the purchase of the Treatments is between you and the StudioRA.

 

BOOKING PROCESS & PAYMENT

You can make a booking through Our Website by choosing the Therapist and Treatment.

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information. StudioRA collects your personal details, but payments details are collects by the Payment Gateway.

Once your booking is accepted and confirmed, you will receive confirmation of your appointment by email.

By making a booking, you are responsible for:

  • Full payment of the applicable Treatment Fee;

In the eventuality you want the Therapist to come to your premise, it’s your responsibility to:

  • Ensuring the booked Therapist has access to your Designated Premises which must, in all cases, represent a suitable space in which the Treatment can be performed, with all appropriate facilities (including, adequate lighting and heating); and
  • Ensuring the health and safety of the booked Therapist whilst at your Designated Premises.

All Treatment Fees are payable through Our Website booking service.

PRICES

Please note that all fees and charges are inclusive of VAT. Full treatment menu and prices are set out on Our Website.

CUSTOMER RESPONSIBILITIES

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or the inability of the booked Therapist to provide the Treatment as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

 

CANCELLATION & REFUNDS

You have the right to cancel or to move your booking up to 24 hours prior to the Treatment booked.

To cancel your booking, you must send us an email to cancellation@studiora.net. There is no refund policy, but StudioRA will issue a coupon of the value of the treatment you are cancelling which can be used to book again the same treatment you want cancel, or to book another one and you can use the coupon as you wish. The limit for using the coupon is 365 days from the issuing of it.

To move your booking to another date, you must send us an email to info@studiora.net specifying the day and the time to avail of the Treatment. Please send us more than a date in preference order, StudioRA will try to accommodate the first one in the choices list. We will send you an email to confirm the appointment booked.

If the Time of cancellation falls within twenty-four (24) hours of the time of the treatment, there will be no refund and no coupon.

If you book a Treatment within the next 24 hours you don’t have any refund or coupon issued.

You will also be charged the full Treatment Fee by StudioRA if you:

  • Fail to attend a booking at the Appointment Time at the Designated Premises. In this case the Therapist will send a message to the client advising he/she that the Therapist is on location waiting for him/her and will wait 15 minutes outside the Designated Premise. Expired the 15 minutes, the Therapist will go away.

DELAYS

If you are delayed and unable to start the Treatment at the Designated Premises at the Appointment Time the Therapist is entitled to end the Treatment at the time agreed when the booking was made without making any adjustment to the Treatment Fee to reflect the reduced time of the Treatment.

EXCEPTIONAL CIRCUMSTANCES

Every effort is made by the StudioRA team to provide the service booked by you, the customer. However, some circumstances beyond our control may prevent this, things such as (but not limited to):

  • Adverse or severe weather conditions
  • Road traffic accidents
  • Unforeseen traffic delays
  • Vandalism and terrorism
  • Industrial action by third parties
  • Problems caused by other customers

If it was not possible to provide the booked treatment at the time requested due to one of the above reasons, StudioRA will try to reschedule your appointment for another time. However, if this is not possible, a coupon of equal value to the postponed appointment will be provided for reclamation with StudioRA for up to 1 year.

StudioRA will not incur any liability whatsoever in the event of delay due to circumstances out of their control.

 

The exceptional circumstances are valid for our customer too. StudioRA understands circumstances beyond the customer’s control, things such as (but not limited to):

  • Adverse or severe weather conditions
  • Road traffic accidents
  • Unforeseen traffic delays
  • Vandalism and terrorism
  • Industrial action by third parties
  • Problems caused by other customers

 

PROMO CODES AND REFERRALS

We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed on the Site against purchases of Treatments. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value.

Codes may:

  1. only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;
  2. not be exchanged for cash;
  3. only be used once and only one Code may be used per person; and
  4. may be subject to specific terms which will be made available by us and must only be used in accordance with those terms.

PROHIBITED USE

Our Treatment are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Treatments as expressly described above. You must not use the Site to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
  • Restrict or inhibit any other user from using and enjoying Our Booking Treatment;
  • Infringe the privacy rights, property rights, or other civil rights of any person;
  • Harass, abuse, threaten or otherwise infringe or violate the rights of the Therapists and StudioRA (including its employees and personnel) or others;
  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
  • Use technology or other means to access our computer network, unauthorised content or non-public spaces;
  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Treatment functionality;
  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and
  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Treatment for unlawful or unauthorised purposes.

You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Treatment.

 

INTELLECTUAL PROPERTY

StudioRA, the StudioRA logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with Our Website and/or the Treatment (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms grants you any rights in the Site or Booking Treatment or the content within the same. All rights are reserved.

 

DISCLAIMER

OUR SERVICES ARE FOR GENERAL INFORMATION ONLY

Content on Our Website which is made available as part of Our Booking Treatment is provided for your general information purposes only. Nothing contained on Our Website or communicated any other way as part of Our Booking Treatment constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a healthcare provider, nor do we provide medical advice or medical treatment. References in Our Website and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our website and otherwise as part of Our Booking Treatment is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

 

WE CANNOT GUARANTEE OUR WEBSITE OR THE SERVICES

We make no warranty or guarantee that Our Website or any other aspect of Our Booking Treatment is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Website or any other aspect of Our Booking Treatment.

Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of StudioRA, fraud or fraudulent misrepresentation by StudioRA, or any matter which it would be illegal or unlawful for StudioRA to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide Our Booking Treatment due to your error or failure to provide accurate and complete information.

Whilst we make every effort to ensure that Our Booking Treatment are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of Our Booking Treatment. We reserve the right to suspend or cease the operation of all or part of Our Booking Treatment from time to time at our sole discretion.

Use of Our Site and the Services is on an “as-is” and “as available” basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.

 

INDEMNITY

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to Our Booking Treatment and otherwise from your violation of Our Terms.

 

MODIFICATION & TERMINATION

We may modify Our Terms or terminate use of Our Booking Treatment at any time by giving notice of termination to you. The Treatment Prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Treatment including availability of certain features at any time for any reason.

 

SEVERABILITY

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

 

GOVERNING LAW & JURISDICTION

You agree that Our Terms for all purposes, shall be governed by and construed in accordance with Irish law. You also agree, subject to the following clause, to submit to the nonexclusive jurisdiction of the Irish courts as regards any claim or matter arising under these Terms.

 

Please email info@studiora.net for any other enquiries.

 

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