Privacy Policy
This is the privacy notice of StudioRA Limited, company registered number 470081, VAT number IE9765278T, website studiora.net. (‘we’, ‘our’, or ‘us’).
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
We do not share, or sell, or disclose to a third party, any information collected by you.
Personal data we process
How we obtain personal data
The information we process about you includes information:
you have directly provided to us or
you have directly provided to the online booking system CRM powerdiary
We collect two types of data in person or through the online booking system CRM:
Personal data and sensitive personal data:
Personal data may be used to identify or contact you and may include: name, address, date of birth, telephone number and email address. This data is only collected if you provide it voluntarily.
Sensitive personal data relates to your health and is collected for the purpose of treatment assessment, programme proposal or counselling and is necessary to provide the most accurate service possible.
Types of personal data we collect directly
When you access or use our website, we currently do not collect any Data, including cookies or any other tracking technologies. This Privacy Policy will be updated in the event that we will add online services and begin automatically collecting information about you through your web browser.
Private practices and direct marketing
We will never use your data for direct marketing purposes without your consent. You can withdraw your consent (i.e. refuse the use of your personal data) at any time, including at the time of data collection or at the time of any subsequent marketing message. Unsubscribing will always be free of charge and fully respected.
Please note that other methods of communication for the purpose of service management (e.g. confirmation of appointments or reminders, etc.) do not fall under ‘direct marketing’.
How we use your data
We may process your data for the following purposes:
Provide, maintain and improve our services.
Provide and deliver the service you have requested, process transactions and send you related information, including confirmations and invoices.
Record-keeping for the proper and necessary administration of our Company.
Send you updates, security alerts, support and administrative messages.
Provide customer service.
Personalise and improve our services.
Under GDPR, any data processing is carried out on one of the following legal bases:
Your consent.
The performance of the service you have requested.
Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal data.
Payment information
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or some other reputable payment service provider.
That page may be branded to look like a page on our website, but it is not controlled by us.
Other matters
Your rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at https://www.dataprotection.ie
What are my rights?
You can contact us at any time to:
Request personal or sensitive personal data about yourself.
Correct any information if it is incomplete or misleading.
Withdraw your consent regarding the processing of your data at any time.
Review our Data Protection Policy.
Ask any questions about your data.
Any request should be put in writing at info@studiora.net and will be responded to, by us within 30 days.
Delivery of services
using third party communication software
With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Google (Meet), Microsoft (Skype) or Zoom Video Communications (Zoom).
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please tell us.
Data may be processed outside the European Union
Our websites are hosted in European Union.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within Ireland or any other country could be processed outside the European Union.
Control over your own information
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
Each update can be made by logging into your online booking system CRM account. If you do not have an account please contact us.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We may keep personally identifiable information associated with your message, such as your name, telephone and email address so as to be able to track our communications with you to provide a high quality service.
Complaining
If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Data Protection Commission (DPC). This can be done at https://www.dataprotection.ie.
We would, however, appreciate the opportunity to talk to you about your concern before you approach the DPC.
Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
to provide you with the services you have requested.
to comply with other law, including for the period demanded by our tax authorities.
to support a claim or defence in court.